Shipping policy

SHIPPING POLICY

Thank you for shopping with Natasha Paul Elements and Evolution Green Room. Please review the following information regarding order processing, shipping, tracking, and delivery.

ORDER PROCESSING

We generally process physical product orders within 7–10 business days. Business days do not include weekends or holidays.

Processing time is separate from shipping-transit time. During sales, new-product releases, holidays, or periods of high order volume, processing may take longer. We will contact you if a significant delay affects your order.

SHIPPING RATES AND DELIVERY

Available shipping methods and charges will be displayed during checkout based on the order and delivery address.

Estimated delivery dates are not guaranteed. Delivery times may be affected by the shipping carrier, weather, holidays, service interruptions, or other circumstances outside our control.

DIGITAL PRODUCTS

Digital products are not shipped. We will deliver instructions for accessing eligible e-books, workbooks, trackers, templates, or other digital products electronically to the email address provided with the order.

Please confirm that your email address is entered correctly before completing your purchase.

ORDER TRACKING

When tracking information is available, we will send it to the email address or telephone number provided at checkout.

Tracking information may require additional time to update after a shipping label is created.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact us immediately at evolutiongreenroom@gmail.com. We cannot guarantee that an address can be changed after an order begins processing or has been shipped.

We are not responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided by the customer.

RETURNED PACKAGES

If a package is returned because of an incorrect address, an unsuccessful delivery attempt, or failure to collect the package, the customer may be responsible for additional shipping charges before we mail the order again.

LOST, STOLEN, OR DELAYED PACKAGES

If tracking shows that a package is delayed, please contact the shipping carrier first for updated delivery information.

If tracking shows “Delivered” but you cannot locate the package, check the delivery area, mailbox, household members, neighbors, building staff, and the shipping carrier.

Contact us at evolutiongreenroom@gmail.com if you still need assistance. We will review the available tracking information, but carrier investigations and claims may be required before we can consider a replacement or refund.

DAMAGED OR INCORRECT ORDERS

Please inspect your package upon delivery. If your order arrives damaged or you receive an incorrect item, contact us within seven days of delivery.

Include your order number and clear photographs of the product and packaging. Please refer to our Return and Refund Policy for additional information.

INTERNATIONAL SHIPPING

International shipping is available only when an international shipping option appears during checkout.

Customers are responsible for any customs duties, taxes, import fees, or additional charges assessed by the destination country. International delivery times may vary because of customs processing.

For shipping questions, contact:

Evolution Green Room / Natasha Paul Elements
evolutiongreenroom@gmail.com

Shipping policy

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