Refund policy

RETURN AND REFUND POLICY

Thank you for shopping with Natasha Paul Elements and Evolution Green Room. We want you to feel confident about your purchase. Please review our policy before requesting a return.

PHYSICAL PRODUCT RETURNS

We accept returns of eligible physical products within 30 days of delivery.

To qualify for a return, the product must be:

  • Unopened, unused, and in its original condition
  • Sealed in its original packaging
  • Accompanied by a receipt or other proof of purchase

For health, hygiene, and safety reasons, you cannot return or exchange opened, used, tested, or tampered-with hair, scalp, beauty, and personal-care products.

NONRETURNABLE ITEMS

The following purchases are final sale and cannot be returned or refunded:

  • Opened or used hair, scalp, beauty, and personal-care products
  • Digital downloads, e-books, workbooks, courses, templates, and trackers 
  • Gift cards
  • Personalized or custom-made products 
  • Sale, clearance, or promotional items marked “Final Sale”
  • Consultations, mentorship programs, salon services, appointment deposits, and VIP memberships

Salon services, appointments, deposits, consultations, mentorship programs, and memberships are governed by their applicable booking, cancellation, membership, or Salon Policies.

STARTING A RETURN

Before returning an item, contact us at evolutiongreenroom@gmail.com with:

  • Your name
  • Order number
  • The item you wish to return
  • The reason for the return

Returns must be approved before you mail them. We may not accept items returned without prior approval. If approved, we will provide return instructions and the appropriate mailing address.

DAMAGED OR INCORRECT ORDERS

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within seven days of delivery at evolutiongreenroom@gmail.com.

Include your order number and clear photographs of the product and packaging. After reviewing the information, we will determine whether a replacement or refund is appropriate.

RETURN SHIPPING

Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are nonrefundable. We recommend using a trackable shipping method because we cannot process a return until we receive it.

REFUNDS

Once we receive and inspect an approved return, we will notify you whether we have accepted it for a refund.

We will issue approved refunds to the original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at evolutiongreenroom@gmail.com.

EXCHANGES

Exchanges are subject to product availability. Contact us before returning an eligible item so we can confirm whether a replacement is available.

QUESTIONS

For questions concerning a return or refund, contact:

Evolution Green Room / Natasha Paul Elements
evolutiongreenroom@gmail.com